Refund Policy

This policy explains when you can get your money back for a SentinelTI subscription, how to ask, and how long it takes. It applies to every paid plan — Pro, MSSP, and per-client workspace upgrades.

SentinelTI is operated as a sole proprietorship by Soham Shah, based in Mumbai, India.

1. 14-day refund window

If you’re not satisfied, you can request a full refund within 14 days of a charge — your first payment or any renewal. You don’t need to explain why, and we won’t ask you to complete a retention call to get it.

2. How to request one

Email sohamshahh@gmail.com from the address on the account, or use the support chat in your dashboard. Include the workspace name and the approximate charge date. We reply within one business day.

You can also contact Paddle directly at paddle.net, which is the buyer support portal for every Paddle-processed order.

3. Who processes the refund

Payments for SentinelTI are handled by Paddle.com Market Ltd as Merchant of Record. Paddle appears as the seller on your invoice and as PADDLE.NET* on your card statement, and Paddle issues the refund itself. Refunds return to the original payment method — we cannot redirect one elsewhere.

4. How long it takes

Approved refunds are issued within 3 business days. Your bank or card issuer then takes a further 5–10 business days to post it, which is outside our control and Paddle’s.

5. Cancelling instead of refunding

You can cancel any time from the billing section of your dashboard. Cancellation stops future charges; it does not by itself refund the charge already taken. Your workspace stays on its paid plan until the end of the period you’ve already paid for, then moves to the Free tier — your data isn’t deleted, the Free tier’s limits simply apply again.

6. After 14 days

Beyond the 14-day window, charges are generally non-refundable and cancelling takes effect at the end of the current billing period. Two exceptions: we will always refund a duplicate or clearly erroneous charge, and where consumer law in your country grants you a stronger right than this policy, that law applies — nothing here reduces it.

7. Free tier

The Free plan costs nothing and never converts to a paid plan on its own. There is nothing to refund, and no card is required to use it.